Bridge of Allan Counselling | Privacy Policy
Privacy Policy

Bridge of Allan Counselling is committed to protecting and respecting your privacy. This policy (together with our Website terms and conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.bridgeofallancounselling.com you are accepting and consenting to the practices described in this policy. For the purpose of the Data Protection Act 1998 (the Act).

Information we may collect from you: We may collect and process the following data about you:

Information you give us.You may give us information about you by filling in forms on our site www.bridgeofallancounselling.com or by corresponding with us by phone, email or otherwise. This includes information you provide when you register to use our site, subscribe to any updates, request or receive psychotherapy and counselling sessions through our site, participate in social media functions on our site, complete a survey and when you report a problem with our site. The information you give us may include your name, address, email address and phone number, financial and credit card information, personal description and medical history.

Information we collect about you:With regard to each of your visits to our site we may automatically collect the following information:
• technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
• Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); pages you viewed or searches you carried out; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number;
• medical information from online consultations, including details of your past medical history, the current state of your health, information disclosed by you which we consider relevant to your online consultation and details of information disclosed and matters discussed during any online consultations.

Information we receive from other sources. We may receive information about you from third parties we work closely with (including, without limitation, medical practitioners, business partners, sub-contractors in technical, payment and delivery services, analytics providers, search information providers) and may receive information about you from them.

Cookies
: Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

Uses made of the information
We use information held about you in the following ways:Information you give to us. We will use this information:
• to carry out our obligations arising from any contracts entered into between you and us relating to psychotherapy and counselling consultations and to provide you with the information and services that you request
• to provide you with information about other services we offer that are similar to those that you have already received or enquired about;
• to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing client, we will only contact you by electronic means
(email or SMS) with information about services similar to those you have previously received or enquired about.
• to notify you about changes to our services or services of our therapists;
• to ensure that content from our site is presented in the most effective manner for you and for your computer.
• Information we collect about you.We will use this information:
• to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
• to allow you to participate in interactive features of our service, when you choose to do so;
• as part of our efforts to keep our site safe and secure;
• to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
• to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Information we receive from other sources: We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).
 
Disclosure of your information:We may share your information with selected third parties including:
• Medical or psychotherapy practitioners for the purposes of furthering a contract between you and us for the provision of psychotherapy and counselling sessions.
• Analytics and search engine providers that assist us in the improvement and optimisation of our site.

 
Where we store your personal data: The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights: We will not share any of your confidential medical information with any third parties unless we are instructed or permitted to do so by you or we are required to do so by law. Our site may, from time to time, contain links to and from other websites.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Access to information: The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £50 to meet our costs in providing you with details of the information we hold about you.